New Application Case Study

 

Background

Danford, Brewer and Ives (DBI) offer a range of building services including damp proofing, timber treatments and basement conversions to customers in Yorkshire, Teesside, and Cheshire.

 

The Problem

We identified that our internal processes were lengthy and relied too much on traditional paper

processes. Also, departments were working relatively separately which slowed down job completion and

affected staff morale.

We were looking for an app-based solution that could streamline traditional paper-based processes and

improve interdepartmental working.

 

The Solution

DBI worked closely with Genesis so they could understand our business and the issues we were

experiencing. They studied each department, the tasks they completed and how each department

formed part of the complete job process from initial enquiry through to completion. They looked for ways

to simplify each part of the process, where possible and ensure that all information could be stored

securely online, but also be accessible without a mobile signal.

Genesis ensured the solution would be straightforward to use, to maximise its usage. The Genesis development

team built a back-office system which utilises Microsoft.net and is hosted on Microsoft Azure’s cloud

platform. There is also an app designed to be used on a mobile device when our staff is on site.

 

“We have been running the app for over a year now and the efficiency savings are clear. Some of the best points for us are the co-ordinating of what were separate procedures, the survey section of the app makes us more consistent and ensures that important information is passed on at each stage. Improved efficiencies meant that a member of office staff who left did not need replacing. So far we have made annual savings in excess of £15k. ”

David Ingham. Managing Director

How The App Works

Time Savings

  • Back Office: 4.5 hours per week/ 18 hours per month
  • Surveyor: 2 hours per week/ 8 hours per month
  • Supervisor: 1 hour per week/ 20 hours per month
  • Operatives: 2 hours per week each. Example: 5 operatives save 10 hours per week or 40 hours per month. That’s an extra “man week”

 

Benefits

  • Significant reduction in paperwork – all tasks are completed electronically
  • Improved efficiencies- employees complete each section of the job and it moves

through the stages until completion

  • Increased customer satisfaction- customers receive quotes faster and if they call for an

update staff can tell them what stage the job is it because they can access all the job details

  • Built-in templates- the app automatically pulls through key information to prevent the

need for retyping

  • Job transparency – anyone can look up the status of a job, who is working on it etc.
  • Improved scheduling- jobs can be assigned for specific days and times which improves
  • planning and resource allocation
  • Always up to date – each time someone logs in they download the latest data
  • Associated documents saved within the system -time sheets, risk assessments, photos etc. can be completed and saved within the job