Our Guarantees

All specialist work undertaken by Building & Preservation (Northern) Limited T/A Danford Brewer & Ives can be covered by long-term guarantees. This gives you the peace of mind that should the solution provided by Danford Brewer & Ives fail your property is covered.

The following works are covered by our long-term guarantees (unless detailed otherwise in your report)

• Timber treatments – 25-year guarantee
• Damp proof coursing – 25-year guarantee
• Waterproofing – 10-year guarantee
• Cavity Wall Tie Replacement – 25-year guarantee

Insurance backed guarantee from Triton User Guarantee (TUG)

The Triton User Guarantee Service is the longest-running insurance backed guarantee company offering, for a relatively small fee, an insurance backed guarantee for work carried out in the specialist remedial industry sector. It was established in 1980 and its purpose is to support Triton chemical Manufacturing Company’s list of approved contractors offering an insurance backed guarantee, for them to offer to their clients for a fixed fee as an extra piece of mind guarantee that is insurance backed and will run along side the company’s own guarantee following any completed remedial specialist building works like timber wood preservation or any form of damp proofing. It enables Triton’s approved contractors like Danford Brewer & Ives to offer a back-up guarantee following the completion of specialist remedial building works.

The triton user back-up guarantee is valid for a period of up to 30 years from the date of issue or on completion of remedial works. Their purpose is to deliver a safeguard piece of mind feeling for the contractors’ customers. It only comes into force if the original approved contracted goes out of business and stops trading during their guarantee period. If this happens then the TUG will become fully responsible for the following unexpired period of time left to run on the guarantee.

TUG is an insurance backed guarantee company set up for the benefit of Triton Approved Contractors. TUG now offers a unique ‘Double Security’ guarantee in partnership with GPI, the leading provider of insurance in the damp proofing, timber preservation and waterproofing industry. For every contract where a TUG guarantee is issued, a 20 year (10 year for below ground waterproofing) insurance policy from GPI will also be provided

Customer Care

At Danford Brewer & Ives, we take the views of our customers seriously and through listening to our customers we learn and develop our range of services further. Every customer receives a Customer Care form at the end of their experience with us – this is your chance to tell us how we did – be it good or bad your feedback is welcomed.

We are proud of the feedback from our customers and as such display reviews on our website. Contact your nearest Danford Brewer & Ives office to leave your feedback.

Further Information on Guarantees

Danford Brewer & Ives Guarantees: If you have any questions about our guarantees, please contact enquiries@dbi-ltd.com