Damp Proofing Specialists DBI Invest In New Technology

At Danford Brewer & Ives we are striving to stay up-to-date with technology in the workplace. As within any business, we rely more and more on technology for daily tasks. The damp proofing industry needs to bring itself up-to-speed with technology not only to keep up-to-date but also to attract younger people into the sector. Younger people, whether they are in primary school or high school leavers, are becoming more and more technology dependent, with most aspects of their lives involving technology at some point. Going into schools, speaking to younger people, informing them of the different roles that are involved in the construction industry, and showing them what technology is involved, will all help to inspire the next generation to join this industry.

So, what ways are we at Danford Brewer & Ives introducing new technology?

Our App

We have introduced a new app into our business which has been researched, developed and written uniquely for us. Working alongside development company Genesis Business Systems, and after 2 years of hard work and investment with the help of CITB, we now have an app which has updated all our systems and is a step towards updating the construction industry. It is also helping us to help the environment, hugely reducing the amount of paper used throughout the company!

Instead of using paper forms for surveys or job details, all our surveyors and site operatives now have tablets with digital forms and the ability to draw and take photos.

The app has allowed us to take enquiries in a more detailed form, ensuring the damp surveyor is provided with more information prior to the survey being carried out. We can record findings more clearly and pass it to the office quicker, allowing customers to receive reports usually within 24-48 hours of the damp survey been carried out. Information passed onto our onsite operatives is also clearer and allows them to complete forms quicker and easier.

Although this app has been designed for us, it can be adapted and rolled out to other businesses in the construction industry.

New website

At the beginning of 2018, our website had a complete make-over! Re-designed to make it easier for customers to view, faster loading speeds, and a live chat section, we hope that our new website provides the information our customers require clearly.

Phone system

Last year we had a new telephone system installed, which has increased the number of our lines, allowed clearer calls and smoother call transfers, with all our regional phone numbers now come in through the new system. We have also updated our on-hold music, which has been composed especially for us by Ryan Blockley!

As well as helping us update our systems, the main aim of using this new technology is to provide a better service for our customers! Happy customers and referrals are what every business desires. We at Danford Brewer & Ives strive to provide the best possible service we can to ensure customers are satisfied and happy.

With the help of new technology, training our staff and updating our methods and systems, we continue to improve. We want more comments like these –

 ‘I have always found the staff at Danford Brewer & Ives to be polite, professional, friendly and extremely helpful.  The surveys are carried out promptly and professionally followed by excellent written reports and I would have no hesitation in recommending their services to others.’

Estate Agents – Richmond

Thanks, can I say that your guy was first class and made every effort to keep the dust down to a minimum.’

I.G – Harrogate

‘very pleased with the efficiency with which the two chaps worked yesterday. Thank you to them as well!’

P.A – Keighley

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