‘Treat others how you want to be treated’. It’s a saying with roots in the good book and one which serves as a testament to every business that places a premium on customer service. Which, if a business is to thrive in this age of choice, is every business worth the name.
Danford Brewer and Ives is thriving and we like to think that is just as much a consequence of the service we provide to our customers as it is other considerations, such as our competitive prices or the range of building services we offer. Simply put, we have a desire to deliver excellence in everything we do.
For example, we invest heavily so our systems, skills, and procedures are always up to date, and we are committed to providing a safe and healthy environment in which our team operates – the environment, of course, being your property.
After all, if we needed building work done us, we would expect an excellent level of service. So why would we then go and offer anything less? Treat others how you want to be treated.
There is rather more to it than showing up promptly every morning and being polite and friendly (although we do, and are). The skills of our staff are certified, as are our health and safety procedures and business credentials.
We work hard to achieve these seals of approval and constantly strive for more…to be better. That means better customer service and, ultimately, peace of mind for our customers.
Danford Brewer & Ives is proud of our high customer service levels and attention to every detail.  Having heavily invested in our systems, processes, and team, are aim is to continue to build a strong, loyal customer base that returns to us every time they consider a new building project.
Recently we launched a new referral scheme for our customers.  You will have no doubt seen this type of thing before when out shopping for your groceries and such like.  After all, the same principles apply for one of the big supermarket chains as they do for Danford Brewer & Ives.
We are so confident in our levels of service that each customer we work with receives a ‘Recommend Us’ voucher.  This voucher entitles the customer to claim a £20 Marks & Spencer voucher for every successful referral they make to Danford Brewer & Ives.
Danford Brewer & Ives are committed to building a customer-centric approach and will continue to think of new and creative ways to help say thank you to our customers, other than of course, consistently competitive pricing and helpful, courteous and professional staff.
We recently held a customer satisfaction survey and, with 111 responses received, we asked for views on all aspects of our service and 86% said our overall performance was good or excellent.
And here’s what they said:
“I was very pleased with the finishing of the work and the customer seems to be very happy too…pass on my thanks to Richard and his team as they have been excellent with their communication, quality of work and customer care”
A Breckons – Tadcaster
“Really happy with the work…the guys were really friendly, helpful and professional all the way through… we are both very pleased with the work and with the fact that everything was done when you said it would be… all in all extremely happy will definitely recommend and use you again”
Mr & Mrs M-B – Ripon
“I just wanted to say how very pleased I’ve been with your company – the customer service has been excellent, you’ve been a pleasure to deal with and the standard of the work has been very high… Needless to say, I’m recommending you to anyone I know who may need your services”
L.M – Ilkley
“We are very pleased with the work done and would like to thank the workman that came as he was very hard working, careful and tidy.”
T & S Garlick – Darlington
There’s more where they came from here on our testimonials page, but we think you get the picture. In the meantime, please contact us if you have any queries; we are (of course) only too happy to help!
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